REFUND & PRE-ORDER POLICY

Last Updated: September 8, 2026

Thank you for shopping with The Wesie. Please read this policy carefully before placing your order.

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms below.

PRE-ORDER NOTICE

The Wesie is currently being offered as a PRE-ORDER item.

This means your order is reserving one of our upcoming production units and will not ship immediately after purchase.

We currently have a limited production allocation of approximately 200 units, which will be manufactured and prepared based on confirmed customer orders.

Our estimated production and processing time is:

45–60 BUSINESS DAYS FROM THE DATE YOUR ORDER IS PLACED.

Orders are expected to begin shipping in November 2026. Individual orders may ship at different times depending on production order, quality inspections, fulfillment volume, carrier availability, and other operational factors.

Please purchase only if you are comfortable with this production timeline.

ALL PRE-ORDER SALES ARE FINAL

Because each pre-order reserves inventory within our limited production run, pre-order purchases are considered final once the order has been confirmed.

Except where required by applicable law, we do not offer refunds, cancellations, or exchanges for reasons including:

• Change of mind
• Ordering by mistake
• No longer wanting the product
  
• Production or fulfillment taking place within the disclosed 45–60 business day timeframe
  
• Failure to read the pre-order notice before purchasing

By placing a pre-order, you expressly acknowledge and accept the estimated 45–60 business day production and processing period.

CANCELLATIONS

Once a pre-order has been submitted and confirmed, it enters our production allocation and cannot normally be cancelled.

Please carefully review your order, shipping address, email address, quantity, and payment information before completing checkout.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to update the information if the order has not yet entered fulfillment, but changes cannot be guaranteed.

SHIPPING & TRACKING

The Wesie pre-orders are expected to begin shipping in November 2026.

Once your order has completed production, passed quality inspection, and has been handed to the shipping carrier, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take several business days to begin showing movement after the shipping label is created.

The 45–60 business day timeframe refers to production and order processing and does not necessarily include the carrier's final delivery transit time.

Once a parcel has been transferred to the carrier, delivery time may vary depending on destination, carrier operations, weather, customs, holidays, and other circumstances outside our control.

30-DAY PRODUCT ISSUE WINDOW

Although pre-order purchases are final, we want customers to receive the product they ordered in proper condition.

If your item arrives:

• Damaged
• Defective
• Incorrect
• Missing an item from the order

you must contact us within 30 days of confirmed delivery.

Please provide:

• Your full name
• Order number
• Description of the issue
• Clear photographs and/or video showing the issue
• Photograph of the shipping packaging and shipping label when applicable

Claims submitted after the 30-day period may not be eligible for resolution, except where otherwise required by applicable law.

After reviewing the claim, we may provide an appropriate resolution such as a replacement, replacement component, store credit, or refund when required or appropriate.

CHANGE OF MIND RETURNS

We do not accept returns or issue refunds simply because a customer:

• Changed their mind
• No longer wants the item
• Does not need the item anymore
• Expected immediate delivery despite the pre-order notice
• Purchased the wrong quantity
• Does not wish to wait through the disclosed production period

Please make sure you are fully comfortable with the product and pre-order timeline before purchasing.

DELIVERY DELAYS

An order is not considered lost, defective, or eligible for a refund solely because it is still within the disclosed production or delivery timeframe.

Production estimates and shipping dates are estimates rather than guarantees.

Unexpected circumstances may occasionally cause delays. If a significant delay occurs beyond our published production window, we will provide customers with an update whenever reasonably possible.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

REFUSING DELIVERY / RETURN TO SENDER

Refusing a package, failing to collect a package, or allowing a package to be returned to sender does not automatically qualify an order for a refund.

Additional shipping or handling charges may apply if a package must be reshipped because of an incorrect address, refused delivery, failed delivery attempt, or failure to collect the parcel.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

The Wesie is not responsible for packages delivered incorrectly because the customer submitted an incorrect or incomplete address.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once fulfillment has begun.

CHARGEBACKS AND PAYMENT DISPUTES

If you have a concern regarding your order, please contact us before opening a payment dispute so that our support team has an opportunity to investigate and resolve the issue.

When placing an order, customers acknowledge the product's pre-order status, the disclosed 45–60 business day production timeline, and the estimated November 2026 shipping start period.

We maintain records relating to orders, payment confirmation, checkout disclosures, customer communications, fulfillment, tracking, and delivery and may provide relevant documentation to payment providers when responding to a payment dispute.

Nothing in this section waives or restricts any rights provided to you by law or by your payment provider.

CONTACT US

Questions regarding your pre-order, shipping, or this policy can be sent to:

Email: thewesiestm@outlook.com

Please include your order number when contacting customer support.