Shipping policy

Thank you for shopping with The Wesie.

Please read this Shipping Policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to the shipping and pre-order terms described below.

PRE-ORDER PRODUCTION TIMELINE

The Wesie is currently sold as a PRE-ORDER product.

This means your order is not ready to ship immediately after purchase.

Each confirmed order is allocated into our current production run. Our estimated production and processing period is:

45–60 BUSINESS DAYS FROM THE DATE YOUR ORDER IS PLACED.

Production may be completed sooner than 60 business days. If your order is completed earlier, it may also ship earlier.

Pre-order shipments are currently expected to begin in November 2026.

The 45–60 business day period refers to the estimated time needed to manufacture, prepare, inspect, and process your order before shipment.

WHEN YOUR ORDER SHIPS

Once your product has completed production, passed quality inspection, and is ready for shipment, it will be handed over to the shipping carrier.

At that time, you will receive a shipping confirmation email containing your tracking number.

Please note that receiving a tracking number means your order has entered the shipping process.

Tracking information may take a few business days to begin showing movement after the shipping label is created.

SHIPPING TIME AFTER DISPATCH

Once your order has been shipped, estimated delivery time is:

2–15 BUSINESS DAYS

This shipping period begins after the product has completed production and has been dispatched.

Therefore, the full order timeline includes:

45–60 business days for production and processing
+
2–15 business days for shipping after dispatch

Some orders may be completed and shipped earlier than the maximum production timeframe.

DELIVERY ESTIMATES

Delivery times are estimates and are not guaranteed.

Shipping times may vary depending on:

  • Customer location
  • Shipping carrier
  • Weather conditions
  • Holiday volume
  • Customs processing
  • Local postal delays
  • Failed delivery attempts
  • Carrier operational delays

Once the package has been transferred to the shipping carrier, certain delivery delays may be outside of our direct control.

TRACKING INFORMATION

Every shipped order will receive tracking information when available.

Customers are responsible for monitoring their tracking status once the tracking number has been issued.

In some cases, tracking may take several business days to update after shipment.

If tracking has not updated immediately after receiving your shipping confirmation, this does not necessarily mean the package has not been shipped.

PRE-ORDER ACKNOWLEDGEMENT

By purchasing from The Wesie, you acknowledge and agree that:

  • Your order is a pre-order
  • Your product may require approximately 45–60 business days for production and processing
  • Your order may ship earlier if production is completed ahead of schedule
  • Pre-order shipments are expected to begin in November 2026
  • You will receive tracking information once your order is ready and has entered the shipping process
  • Delivery after shipment is estimated to take approximately 2–15 business days

Please place your order only if you are comfortable with this timeline.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible.

We will make reasonable efforts to update your address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.

The Wesie is not responsible for delivery issues caused by an incorrect or incomplete address entered by the customer.

LOST OR DELAYED PACKAGES

A package is not considered lost simply because it remains within the estimated production or shipping timeframe.

If your package appears to be significantly delayed after shipment, please contact us and we will review the tracking information and assist where possible.

If a package is officially confirmed as lost by the shipping carrier, we will review the case and determine the appropriate resolution.

CUSTOMS AND INTERNATIONAL ORDERS

International orders may be subject to customs inspections, duties, taxes, import fees, or additional processing time depending on the destination country.

Any customs delays are outside of The Wesie's direct control.

Customers are responsible for any import duties, taxes, or fees required by their local authorities unless otherwise stated at checkout.

CONTACT US

If you have any questions regarding production, shipping, delivery, or tracking, please contact:

Email: thewesiestm@outlook.com

Please include your order number when contacting our support team.